For over three decades, Techcombank has been a pioneering force in Vietnam’s banking sector, committed to fostering growth, prosperity, and financial well-being. Constantly innovating, Techcombank embarked on a digital transformation journey to deliver seamless customer experiences online and offline. Their dedication to innovation led to the creation of their first gamification campaign, “Khai Lễ Đại Cát.”
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
Techcombank faced the critical challenge of bolstering their Current Account Savings Account (CASA) numbers, a pivotal goal to maintain and elevate their financial stability. Additionally, they aimed to enhance customer engagement, awareness, and retention, stand out from competitors, and attract new customers to further solidify their position in the market during the Tet holiday.